We have big news to share: Hear has secured a strategic investment led by Vertex Ventures.

This marks a major milestone in our journey—and one we’re incredibly proud of. It’s not just about funding. It’s about momentum. Belief. And building something that contact centers have needed for a long time.

At Hear, we’ve always believed that the best insights are already in your conversations. The problem is, most of those signals go unheard. Legacy tools only scratch the surface—analyzing a tiny slice of interactions, producing delayed reports, and requiring heavy lifting to make sense of the data.

We’re here to change that.

Scaling a New Kind of Contact Center Platform

With this investment, we’re doubling down on product innovation, expanding into key markets, and continuing to evolve our AI platform so it works the way CX leaders actually need it to.

“We’re building a new operating system for contact centers—one that shifts the role of CX teams from reactive service units to strategic decision-makers,” said our co-founder and CEO, Noam Fine.
“With Vertex’s support, we’re scaling faster and going deeper—helping our customers unlock insights from every single call, chat, and interaction.”

What Makes Hear Different

We built Hear to solve the core problems we kept hearing from CX and operations leaders:

• "We only review 2% of our calls. What are we missing?"
  
  
• "Our dashboards are overwhelming and always out of date."
  
  
• "I just want to know what’s happening. Why is that so hard?"
  
  

Our platform analyzes 100% of customer conversations—voice, chat, email, and tickets—and turns them into simple, strategic answers. No dashboards. No manual tagging. Just ask a question and get the truth in plain English.

With native integrations into platforms like Genesys and Talkdesk, Hear gets to work instantly. From churn risks to agent performance, from compliance gaps to coaching opportunities, it surfaces what matters most—often before you even think to ask.

Backed by Visionaries

We’re incredibly proud to have Vertex Ventures onboard for this next chapter. They’ve seen firsthand how real-time data and AI are reshaping industries—and they believe in the opportunity ahead for CX.

“What impressed us most about Hear was how naturally the platform fits into how CX leaders think and work,” said Tami, General Partner at Vertex Ventures. “This isn’t just analytics. Hear delivers context, clarity, and direction—exactly when teams need it most. We believe they’re building the new standard for contact center intelligence.”

What’s Next

This investment gives us the resources to:

• Expand our footprint in the U.S. and Europe
  
  
• Accelerate product development and AI innovation
  
  
• Support more use cases across compliance, retention, revenue, and agent coaching
  
  
• Continue delivering the intuitive, powerful experience our customers love
  
  

We’re building something ambitious, and we’re just getting started.

If you’re leading a contact center, CX team, or operations org—and want to stop guessing and start knowing—we’d love to show you how Hear works.

Book a demo and learn more about Hear.

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