How do we know a flag is right?

Every flag shows the quote, the timestamp and the audio, so a reviewer can check it by listening to that moment instead of the whole call. If a flag is wrong, the reviewer rejects it. Your checks are written in plain English, so your team can tighten the wording when a check catches too much or too little.

Do we have to change our dialer or phone system?

No. Hear makes no change to your telephony. Recordings arrive by SFTP, REST API, webhook or a shared folder, and webhook sources include Genesys and Cisco. Hear also reviews chats, emails and tickets if your collectors work those channels.

We collect for many creditors. Can each client's rules stay separate?

Yes. Each client can be its own project with its own checks, permissions and retention. A collector working several portfolios is scored against the right client's requirements on each call, and each client's reports show only their calls.

Does this replace our QA team?

No. Hear does the listening, your QA team does the judging. Instead of sampling calls at random, reviewers work the flags, reject the ones that are wrong, and coach from the quote. The evidence trail stays with every call either way.

How accurate is the AI scoring?

Every score comes with the evidence behind it — the exact quote, its timestamp and the audio — so your QA team can verify it. Reviewers can mark an answer helpful or not, exclude a timestamp, or reject a flag outright, and that feedback is stored against the conversation. You bring your own scorecard; Hear applies it to every conversation you ingest.

How does the conversation reach Hear?

Conversations are ingested from your recording storage — via SFTP, our upload API, or a scheduled sync — then transcribed, scored and routed automatically. Flags land as soon as the conversation is processed, not on a QA analyst's next sampling round.

How is our data handled?

Hear is ISO 27001, ISO 27799 and SOC 2 Type II certified, and is designed to align with GDPR. Sensitive data is redacted, access is audited, and your conversations are never used to train models for anyone else. A full security review package is delivered on day zero.

Does it work with our existing stack?

Hear sits alongside your stack rather than replacing it. Every flag and score can be delivered by email, into Slack, as an assigned task, or over an outbound webhook — and there's a REST API your CRM or ticketing system can call, so the output lands where your team already works.

What happens in the demo?

Thirty minutes: we walk through real conversations in Hear, show the QA, compliance and coaching output with the evidence behind each one, and answer the questions your leadership has been asking. If you want it run on your own audio, we'll set that up separately under an NDA.

One simple license — no per-module pricing, no surprise add-ons. We'll give you a concrete number in the demo once we understand your volume.

Book a demo

AI for debt collection contact centers

Catch every missed Reg F disclosure before it becomes a lawsuit.

One line dropped from a script repeats on every call made from it. Hear checks 100% of collection calls and keeps the evidence for each one.

Every call, not a 2% sample. Your required-disclosure checks run on 100% of the calls you send to Hear, for every client and every collector.
The consumer's words, flagged. Attorney, dispute, bankruptcy and cease statements flagged with the consumer's own words, so the account gets handled the right way.
Evidence on every result: the quote, timestamp and audio, ready for a client audit or your counsel.

Proof, not promises

From sampling a fraction
to hearing 100%

Crocus & Primrose replaced manual call sampling with Hear — full coverage, faster QA, and coaching built on every conversation instead of a lucky few.

Conversation coverage

QA time reduction

Coaching efficiency

Sound familiar?

Where collections risk hides between QA samples

“The client's auditor wants proof the mini-Miranda was given. We can only show the calls QA happened to hear.”
Creditors audit how you monitor collectors, and a weak answer costs placements. Hear checks every call you send it against your disclosure checks and keeps the quote, timestamp and audio for each one. Your answer covers the whole portfolio, not only the calls a reviewer listened to.
“Every client sends its own script and settlement rules. Our QA form scores them all the same way.”
Each creditor client gets its own project in Hear, with its own checks, permissions and retention. A call on one client's accounts is scored against that client's requirements on top of your FDCPA, Reg F and state checks, and its reports stay with that client.
“She told the collector she had a lawyer. Two days later we called her again.”
The statements that change what you may do next usually come from the consumer: an attorney, a bankruptcy filing, "that's not my debt", "stop calling me at work". Write each one as a check in plain English. Hear flags it with the quote and sends an alert or an assigned task, so the account gets coded and handled the right way.
“A demand letter quotes a call nobody on my team ever reviewed.”
When a script change or a new collector drops a required line, the miss repeats on every call until someone hears it. Hear checks every call, so a pattern shows up in your reports by agent, client and check. When a letter or complaint names a call, you pull its evidence trail instead of searching for the recording.

Signals

Checks a collections compliance team writes in Hear

Your team writes each check in plain English, from your policies, Reg F procedures, state rules and each client's script. Hear runs them on every call and shows the line that decided the result.

Compliance: Your conduct and disclosure rules
Agent evaluation: Your scorecard, every agent
Customer satisfaction: How the customer left
Regular: Anything else you want extracted

Signals

Debt collection · example project

Every conversation

Mini-Miranda given
ComplianceOutbound collections
Pass
Agent
“This is an attempt to collect a debt, and any information obtained will be used for that purpose.”
01:14
Consumer says they have an attorney
ComplianceInbound and return calls
Flag
Customer
“My attorney is handling this now. You need to call her, not me.”
04:37
Debt disputed on the call
ComplianceDisputes
Flag
Customer
“That's not my debt. I never had an account with that company.”
07:00
Request to stop calls at work
ComplianceOutbound collections
Flag
Customer
“Please stop calling me at work. My manager can hear this whole conversation.”
00:23
No threat of action that won't be taken
ComplianceOutbound collections
Flag
Agent
“If I don't get a payment today, this goes to legal and they'll garnish your wages.”
03:46
Payment recap and authorization
Agent evaluationPayments and settlements
Pass
Agent
“Before we hang up, I'll read back the amount, the date and the card, and confirm you authorize the payment.”
06:09

Illustrative examples. Your team defines the checks in plain English.

How it works

Live on your own conversations without an IT project

1
Connect what you already record
Recordings and transcripts arrive by SFTP, REST API, webhook or a shared folder. No change to your telephony or your recording setup.
2
Bring your rules
Your scorecard and your checks, written in plain English. Each department, desk or entity can run its own set.
3
Every conversation reviewed
Hear transcribes, redacts personal data and scores every conversation you send against your rules, not a sample.
4
Act on what matters
Flags arrive with the quote, timestamp and audio, by email, Slack or webhook, and become assigned tasks with an owner.

Security and governance

Ready for your clients' audits and your InfoSec review

Collection calls carry account numbers, balances and consumers' personal details. Your clients and your IT team will ask how that data is handled. These are the controls they ask about.

ISO 27799, ISO 27001, SOC 2 Type II and GDPR compliance badges

Review our Trust Center

Consumer data redacted
Names, emails, phone numbers, addresses, IDs, card and account numbers are redacted during processing. Audio is encrypted at rest.
One project per client
Each creditor client's calls sit in their own project, with their own checks, permissions and retention.
Your reviewers decide
Every flag cites the quote and timestamp behind it. Reviewers can reject it, and audit logs keep the record.
Access you control
SSO/SAML, SCIM directory sync, role-based permissions and private tenants. Security documentation is at trust.hear.ai.

Frequently Asked Questions

Find quick answers to the questions buyers ask us most

Still have questions?

Ask them on the call — we’ll answer with the product open.

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Find the disclosures your sample missed

Book a demo. The next step is a fixed-scope pilot: we audit a sample of your past calls against your own disclosure checks and show you every miss we find, with the evidence.

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Proof, not promises