AI-Driven Industry Insights for Smarter Contact Centers

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
March 24, 2025

How to Access and Control Your Genesys Data – Own It, Analyze It, Act on It

Yossi Marouani
3 min
June 29, 2025

The Autonomous Contact Center

Noam Fine
3 min
October 8, 2024

How Generative AI is Transforming the Future of Customer Service

Noam Fine
3 min
June 18, 2025

Is Your Contact Center Ready for AI? Here’s How to Tell

Noam Fine
3 min
October 15, 2024

Top 5 Trends Transforming the Future of Contact Centers

Noam Fine
3 min
November 12, 2024

CVX: From Call Centers into Customer Value Exchange Hubs

Yossi Marouani
3 min
November 27, 2024

Sentiment Analysis: Why Understanding Customer Emotions Matters

Noam Fine
3 min
December 26, 2023

AI Autonomous Agents

Noam Fine
3 min
December 26, 2023

Intelligence Transformation

Yossi Marohani
3 min
December 16, 2024

How Different Industries Use VoC Insights with Hear

Yossi Marouani
3 min
December 27, 2023

The Generative Mindset

Noam fine
3 min
November 17, 2024

Hear Partners with PwC Israel to Revolutionize Customer Service

Yossi Marouani
3 min
May 4, 2025

AI-Driven Customer Engagement: How Contact Centers Are Transforming CX with Hear

Noam Fine
3 min
January 24, 2024

Navigating the Next Frontier

Noam fine
3 min
March 2, 2025

New Product Enhancements: Smarter Search, Call History Insights, and MagicAPI for Agent Evaluation

Yossi Marouani
3 min
February 17, 2025

How Contact Centers Can Reduce Churn Risk with CC Intelligence Software

Yossi Marouani
3 min
May 20, 2025

Unlocking the Benefits of Speech Analytics

Noam Fine
3 min
January 29, 2024

The Conversation Goldmine

Yossi Marouani
3 min
December 26, 2023

Communication Engine

Noam Fine
3 min