Hear.ai Terms of Service

TERMS AND CONDITIONS 

These terms of service (the "Terms") together with any other agreements or terms incorporated by reference, including the privacy policy available at hear.ai/terms-of-use (collectively, the "Agreement"),  govern the use of the Services. These Terms constitute a binding and enforceable legal contract between Company and any Customer (the "Customer") entering into an order form incorporating these Terms by reference (an "Order") or otherwise accepting these terms electronically by clicking a box indicating acceptance, or by using the Services. By accepting these Terms through execution of an Order, clicking  a box or by using the Services, Customer agree to these Terms. 

  1. Services; License 
    1. Subject to the terms and conditions of these Terms, and any applicable Order or other terms included an online description ("Online Description") , Company shall provide Customer with services detailed in the Order or the applicable Online Description ("Services") through its proprietary technology as hosted on a third party cloud service for analyzing, monitoring, and optimizing customer interactions through AI-driven conversation intelligence and automated quality assurance (the "Platform"), in accordance with the service level agreement attached hereto as Exhibit A. 
    2. During the Term and subject to Customer’s compliance with the terms and conditions of this Agreement, Company grants Customer a non-exclusive, non-transferable, royalty-free, non-sublicenseable, limited, revocable right for Customer employees, agents, representatives and contractors who are permitted access to the Services by Customer ("Authorized Users") to access the Platform and use the Services, for Customer’s internal business use according to Company’s instructions and technical documentation provided by Company from time to time ("Documentation"). 
  2. Customer’s Obligations. Customer hereby undertakes:
    1. to use the Services and the Platform according to the Documentation and the terms of this Agreement;
    2. to provide Company with complete and accurate information and Input (defined below) necessary to implement and provide the Service. Customer acknowledges and agrees that the accuracy of the Services, and the quality of the Output (defined below), depends on the quality, completeness and timeliness of the data provided to Company, and on Customer providing Company with prompt notice upon any changes in required information;
    3. to use the Platform, the Services, the Output and all related software and Documentation in compliance with all applicable laws and regulations, including but not limited to applicable data security and privacy laws;
    4. to manage and secure all login credentials used by Authorized Users in connection with their use of the Platform and protect the same against unauthorized use or disclosure using reasonable standard in the industry. Customer shall be liable for all actions taken on the Platform through use of the login credentials of its Authorized Users.
    5. That it has all rights and license to provide Company with the Input and that Company's use thereof in accordance with this Agreement will not, infringe upon or misappropriate the intellectual property rights other rights of a third party.
  3. Fees. In consideration for the Services, Customer shall pay Company the Fees, as described in the Order or in the applicable Online Description.  Unless otherwise stated in an Order or the applicable Online Description, Fees shall be payable within thirty (30) days of issuance of the applicable invoice. All payments not made when due, shall be subject to a late charge of 1.5% per month compounded annually. Payment of Fees shall be made by wire transfer, Paypal or credit card to the account designated by Company. The Fees are exclusive of VAT, which, if applicable, shall be borne by Customer together with all other taxes and duties applicable to the Services. In the event that Customer is required by law to deduct and/or withhold any amounts from any payments due hereunder, it shall gross-up and increase the amounts to be paid to Company so that the actual net amount to be paid to Company shall equal the fees that would have been due to Company without such deduction or withholding.
  4. Intellectual Property Rights; Confidentiality 
    1. All intellectual property rights in the Platform, Services, Documentation and any part thereof, including any and all derivatives, changes and improvements thereof lie exclusively with Company and its licensors. Customer shall not, directly or indirectly (i) attempt to infiltrate, hack, reverse engineer, decompile, or disassemble the Platform, Service or any part thereof for any purpose or use the Platform, Services or Output to build a competitive service or product; (ii) represent that it possesses any proprietary interest in Platform, Service, Documentation or any part or derivative thereof; (iii) directly or indirectly, take any action to contest Company's intellectual property rights or infringe them in any way; (iv) except as specifically permitted in writing by Company, use the name, trademarks, trade-names, and logos of Company; (v) except as specifically permitted herein, copy any part or content of the Platform, Services reports or Documentation other than for Customer’s own internal business purposes; (vi) copy any features, functions or graphics of the Platform, Services or Documentation; and (vii) remove the copyright, trademark and other proprietary notices contained on or in Company's Platform, Services, Documentation and any other Company products, services or documentation. Customer shall take no action, directly or indirectly, to register Company trademarks (or their variation), domain names, or copyrights in its own name and shall provide commercially reasonable assistance to Company to prevent the occurrence of such activity by any third parties. 
    2. To the extent Customer provides Company any feedback, comments or suggestions ("Feedback"), Customer agrees that Company shall be the exclusive owner of such Feedback. Accordingly, Company may use the Feedback as it deems fit and may, inter alia, incorporate the Feedback into the Services or any of Company's current or future products or services. 
    3. The receiving party agrees (i) not to disclose the disclosing party’s Confidential Information to any third parties other than to its directors, employees, advisors, or consultants (collectively, its “Representatives”) on a “need to know” basis and provided that such Representatives are bound by confidentiality obligations not less restrictive than those contained herein and further provided that the each party remains liable for any acts or omissions of its Representatives with respect to the other party's Confidential Informaiton; (ii) not to use or reproduce any of the disclosing party’s Confidential Information for any purposes except to carry out its rights and responsibilities under this Agreement; (iii) to keep the disclosing party’s Confidential Information confidential using at least the same degree of care it uses to protect its own confidential information, which shall in any event not be less than a reasonable degree of care. Notwithstanding the foregoing, if the receiving party is required by legal process or applicable law, rule, or regulation to disclose any of the disclosing party’s Confidential Information, then prior to such disclosure, if legally allowed, receiving party will give prompt notice to the disclosing party so that it may seek a protective order or other appropriate relief.  The confidentiality obligations hereunder shall expire five (5) years from the date of termination or expiration of this Agreement (and with respect to trade secrets- in perpetuity) and shall supersede any previous confidentiality undertakings between the parties.  
    4. For the purposes hereof, "Confidential Information" means any proprietary or trade secret information disclosed by one party to the other which can be reasonably understood under the circumstances to be confidential, but excluding any information that: (i) is now or subsequently becomes generally available in the public domain through no fault or breach on the part of receiving party; (ii) the receiving party can demonstrate in its records to have had rightfully in its possession prior to disclosure of the Confidential Information by the disclosing party; (iii) the receiving party rightfully obtains from a third party who has the right to transfer or disclose it, without default or breach of this Agreement; (iv) the receiving party can demonstrate in its records to have independently developed, without breach of this Agreement and/or any use of or reference to the Confidential Information.  
  5. Customer Data
    1. In this Agreement:

"Input" means any data, input, materials or Confidential Information provided by Customer or an Authorized User under this Agreement.

"Output" means output generated by the Services based on the Customer’s Input.

"Customer Content" means the Input and Output collectively. 

  1. As between the parties, all intellectual property rights in the Customer Content lie exclusively with the Customer. Customer hereby grants to Company: (a) non-exclusive, non-sublicensable, revocable, non-transferable, royalty-free, worldwide license during the Term to use, reproduce, and prepare derivative works of any Input and Output to permit Company to perform the Services to Customer as set forth in this Agreement, and (b) a perpetual, non-exclusive, non-sublicensable, revocable, non-transferable, royalty-free, worldwide license to collect, publish and analyze anonymized data obtained through the Services, including without limitation, concerning the Input and Output,  in order to provide Customer with analytics and reports, and improve the Services, and to create new products and services.
  2. Customer represents and warrants that: (i) it has all rights and licenses to permit Company's use of the Input and Output and grant Company the licenses set out in Section ‎5.2; and (ii) to the extent the Customer Content contains the personal information of any individuals, that it possesses sufficient legal bases to share such information with and permit the processing of such information by Company.
  1. Warranties; Disclaimer; Limitation of Liability
    1. EXCEPT AS EXPLICITLY SET FORTH IN THIS AGREEMENT, COMPANY PROVIDES THE PLATFORM, SERVICES, OUTPUT AND DOCUMENTATION TO CUSTOMER ON AN “AS IS” BASIS, WITHOUT WARRANTIES OR REPRESENTATION OF ANY KIND, AND COMPANY EXPRESSLY DISCLAIMS ALL WARRANTIES - STATUTORY, EXPRESS, IMPLIED OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHENTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT OR ACCURACY. COMPANY FURTHER DISCLAIMS ANY WARRANTY THAT THE OPERATION OF THE PLATFORM OR ANY RELATED SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE. COMPANY EXPRESSLY DISCLAIMS ANY REPRESENTATION OR WARRANTY REGARDING THE THIRD PARTY SERVICES.
    2. Customer acknowledges that the quality and accuracy of the Services are dependent on the accuracy and completeness of the information provided. CUSTOMER ACKNOWLEDGES THAT COMPANY SHALL NOT BEAR ANY LIABILITY OR RESPONSIBILITY FOR FAULTS, ERRORS OR ERRONEOUS OUTPUT PROVIDED ON THE BASIS OF UNTIMELY, INCOMPLETE, INACCURATE, FALSE OR MISLEADING INFORMATION PROVIDED BY CUSTOMER OR THE AUTHORIZED USERS. IN ADDITION, COMPANY WILL NOT BE LIABLE IN ANY WAY FOR CUSTOMER'S LACK OF RIGHT OR PERMISSION TO PROVIDE COMPANY WITH THE INPUT OR OUTPUT OR THE LICENSES REQUIRED BY COMPANY TO PERFORM THE SERVICES.
    3. EXCEPT FOR GROSS NEGLIGENCE, WILLFUL MISCONDUCT, FRAUD OR BREACH OF CONFIDENTIALITY OR INTELLECTUAL PROPERTY OBLIGATIONS HEREUNDER, AND TO THE MAXIMUM EXTENT PERMITTED BY LAW, EACH PARTY'S MAXIMUM AGGREGATE LIABILITY UNDER, ARISING OUT OF OR RELATING TO THIS AGREEMENT SHALL NOT EXCEED THE TOTAL AMOUNT OF FEES PAID BY CUSTOMER TO COMPANY DURING THE TWELVE (12) MONTHS PRECEDING THE DATE THE LIABILITY FIRST ARISES. EXCEPT FOR GROSS NEGLIGENCE, WILLFUL MISCONDUCT, FRAUD OR BREACH OF CONFIDENTIALITY OR INTELLECTUAL PROPERTY OBLIGATIONS HEREUNDER, AND TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL EITHER PARTY BE LIABLE FOR LOST PROFITS, LOSS OF USE, LOSS OF DATA (INCLUDING END-USER INFORMATION), COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, OR FOR SPECIAL, PUNITIVE, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES, HOWEVER CAUSED, WHETHER FOR BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE AND STRICT LIABILITY), OR OTHERWISE, WHETHER OR NOT SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. 
    4. Company shall defend, indemnify and hold harmless Customer, from and against any claims, damages, costs, liabilities and expenses (including reasonable attorneys’ fees) arising out of or related to any claim that the Platform, Services and/or Documentation infringes any third party intellectual property right. 
    5. Customer shall defend, indemnify and hold harmless Company, its affiliates, and each of their employees, officers and agents, from and against any claims, damages, costs, liabilities and expenses (including reasonable attorneys’ fees) arising out of or related to any claim: (i) that any Customer Content provided by Customer or an Authorized User, infringes upon or misappropriates a third party intellectual property right or other right; or (ii) that Customer's or Authorized User's use of the Services infringes or misappropriates a third party’s intellectual property rights or violates applicable law or this Agreement.
    6. Indemnification hereunder shall be conditioned upon: (a) the party requesting indemnification (the "Indemnified Party") notifying the other party (the "Indemnifying Party")  of the claim immediately upon becoming aware thereof, (b) Indemnified Party allowing the Indemnifying Party to assume full control of the defense and settlement of such claim, and (c) the Indemnified Party  reasonably cooperating with the Indemnifying Party in the defense and settlement of the claim. 
  2. Third Party Services. The Platform and/or Services may be integrated with, or otherwise include third party software, services or materials (the "Third Party Services"). Such Third Party Services shall be governed by the terms and conditions and policies of the respective provider of such Third Party Services, and any issues relating to such Third Party Services shall be solved between the provider of such service and Customer independently. Company does not control or warrant the Third Party Services, and is not liable for the Third Party Services or for the terms and policies governing such services. When using Third Party Services, Customer does so at its own risk and Customer's security is its responsibility.
  3. Term; Termination
    1. This Agreement shall commence on the Effective Date and will continue for the Initial Term; thereafter, the Agreement shall renew for additional successive periods equal to the Initial Term (the "Renewal Term", and together with the Initial Term, the "Term"), unless either party provides notice of termination in writing at least thirty (30) days prior to the end of the then current Term. 
    2. Either party may terminate this Agreement immediately by giving written notice to the other party if: (i) the other party breaches a material provision of this Agreement and fails to cure the breach within seven (7) days after being given written notice thereof; (ii) the other party is judged bankrupt or insolvent, makes a general assignment for the benefit of its creditors, a trustee or receiver is appointed for such party; or any petition by or on behalf of such party is filed under any bankruptcy or similar laws. 
    3. Upon termination of this Agreement, Customer will immediately cease use of the Platform and any Service, each party shall return to the other party or destroy (at disclosing party’s option) all of the other party's Confidential Information in its possession and any outstanding undisputed Fees shall become due and payable. Sections 2, ‎4, ‎5, 6, 7, ‎8.3, ‎9, 11 and ‎12 shall survive any expiration or termination of this Agreement.
  4. Notices. All notices or other communications hereunder shall be in writing and given in person, by registered mail, by an overnight courier service which obtains a receipt to evidence delivery, or by facsimile or email transmission with written confirmation of receipt, addressed to the address set forth in the Order or provided by Customer through the Platform or to such other address as any party hereto may designate to the other in accordance with the aforesaid procedure. All notices and other communications delivered in person or by courier service shall be deemed to have been given upon delivery, those given by facsimile or email transmission shall be deemed given on the business day following transmission, and those sent by registered mail shall be deemed given three (3) calendar days after posting.
  5. Publicity. Company may issue publicity or general marketing communications concerning its involvement with the Customer, including a case study, and Customer agrees to reasonably cooperate with and contribute to such case study.
  6. Changes. Company may change these Terms from time to time, and such change will become effective upon the date on which it is posted on the Platform. Customer is responsible for checking the Platform regularly for such changes. By continuing to access or use the Services Customer agrees to be bound by the revised Terms.
  7. General. This Agreement constitutes the entire agreement between Company and Customer and supersedes any previous agreements or representations, either oral or written, with respect to the subject matter of this Agreement. All amendments will be made only in written agreement by both parties. Customer shall not transfer or assign its rights or obligations under this Agreement to any third party, except to an affiliate or in the case of merger or sale of all or substantially all of the assigning party's assets. Any purported assignment contrary to this Section shall be void. If any part of this Agreement is declared invalid or unenforceable for any reason, such part shall be deemed modified to the extent necessary to make it valid and operative and in a manner most closely representing the intention of the parties, or if it cannot be so modified, then eliminated, and such elimination shall not affect the validity of any remaining portion, which shall remain in force and effect. Any failure by a party to insist upon or enforce performance by the other of any of the provisions of this Agreement or to exercise any rights or remedies under this Agreement or otherwise by law will not be construed as a waiver or relinquishment of any right to assert or rely upon the provision, right or remedy in that or any other instance. This Agreement is governed by the laws of the State of Israel, without regards to its conflict of laws principles, and any dispute arising from this Agreement shall be brought exclusively before the courts of Tel Aviv, Israel.