We’re Funded: Fueling the Vertical Agentic Platform for Contact Centers with Vertex Ventures

We’re Funded: Fueling the Vertical Agentic Platform for Contact Centers with Vertex Ventures

We’re excited to share that Hear has secured a strategic investment led by Vertex Ventures.

This isn’t just funding; it’s fuel for a mission that’s already helping CX and operations leaders transform how they work. Hear is building the first vertical agentic platform for contact centers, delivering three core outcomes to our customers:

• Unlocking the full value of customer interaction data: analyzing 100% of conversations across all channels and turning them into structured, real-time insights.
  
  
• Evolving operations toward autonomy: using AI to detect patterns, cluster intent, and build playbooks that adapt over time.
  
  
• Driving measurable business results: reducing churn, improving compliance, coaching agents, and accelerating revenue.

This investment helps us scale these capabilities further, helping more organizations move from reactive service to adaptive, insight-driven operations.

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From Reactive to Autonomous

For too long, contact centers have been locked in manual workflows, siloed data, and delayed reporting. We’re changing that by giving teams a system that learns from conversations and acts on them, surfacing what matters and continuously improving how issues are resolved.

“This isn’t another analytics tool,” said our co-founder and CEO, Noam Fine.
“We’re building an intelligence layer purpose-built for contact centers, one that turns reactive teams into proactive, high-impact operators. With Vertex’s support, we’re scaling the vertical agentic platform that CX has been waiting for.”

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Why Hear?

Most platforms monitor. Hear moves.
We don’t just show you what happened, we help your team understand, adapt, and take action in real time. From churn prediction to compliance risks and agent performance, we surface answers with no manual work, no tagging, and no dashboards. Just clarity.

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Backed by Visionaries

We’re proud to welcome Vertex Ventures to this journey. Their belief in agentic AI and experience supporting category-defining platforms make them a perfect partner for this next chapter.

“Hear is on its way to becoming the agentic intelligence platform for the next generation of contact centers. They’re solving a real, urgent problem in a massive market, tackled by an exceptional team with exactly the right experience. From day one, they’ve built an AI-native company, not chasing hype but delivering immediate, tangible value. The customer feedback says it all: the pain is real, and the impact is undeniable. This is just the beginning, and we’re thrilled to be part of the journey.”

— Tami Bronner, General Partner at Vertex Ventures

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Our customers say it best

As we grow, nothing is more rewarding than hearing directly from the CX leaders who use Hear every day.

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"What we love most about Hear is how easy it is to use. It gives us insights we never thought were possible, and it does it all without any complicated setup. Hear has changed how we run our contact center and made our customer service so much better."

Andreea Soleriu, Call Center Director at MedicalCor

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"Hear is highly effective; it condenses our conversations and provides a clear snapshot of the representative's situation, which used to be difficult to diagnose from a technological standpoint."

Linoi, Contact Center Manager at Cellcom 

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The team behind the mission

As we celebrate this milestone, we couldn’t be prouder of the team behind Hear. Turning conversation data into action takes more than AI—it takes a team committed to your success.

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What’s Next

This investment allows us to:

• Expand across the U.S. and Europe
• Accelerate AI development and adaptive automation
• Deepen impact across compliance, retention, coaching, and revenue
• Help more teams shift from static reporting to self-optimizing operations
  
  

The journey to autonomous CX starts now, and we’re just getting started.
If you lead a contact center, CX team, or operations org and want to move faster, act smarter, and finally use all the insight locked inside your conversations, we’d love to show you what Hear can do.

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