Your AI agents are running unsupervised.
You won't know until the damage is done.
No visibility
Hallucinations, policy violations and adversarial attacks go undetected across millions of conversations. There is no audit trail.
No governance
No consistent way to enforce what agents can and cannot do across vendors, channels and workflows. Every deployment is a risk.
No accountability
When an AI agent fails a customer, there is no root cause, no escalation path, and no systematic way to improve it.
Three steps. Every conversation. Automatic.
Capture
Every AI agent conversation is captured in real time — voice, chat, email — across every channel and vendor.
Analyze
A dedicated monitoring model evaluates each conversation against 60+ behavioral signals simultaneously.
Act
Alerts, compliance flags, quality scores and escalation triggers are delivered instantly — no human review required.
Six dimensions of AI agent behavior. Automatically scored on every conversation.
Hallucination & grounding
Detect fabrications, unsupported claims and knowledge-grounding failures.
Security & adversarial
Block prompt injections, jailbreaks, data exfiltration and system prompt leaks.
Quality & completion
Task completion, resolution quality, intent accuracy and response clarity.
Compliance & behavior
Policy adherence, instruction compliance, contradiction and override detection.
Customer experience
Tone appropriateness, sentiment, frustration and clarity scoring.
Efficiency & performance
Token efficiency, latency, context memory accuracy and learning gaps.