AI conversation intelligence
Built for High Volume Contact Centers
In 30 minutes, you’ll watch Hear do three things.
- Your scorecard, applied to every conversation you ingest.
- Compliance risk flagged with quote, timestamp and audio.
- Coachable moments surfaced, drafted, and assigned as a task.
Proof, not promises
From sampling a fraction
to hearing 100%
Crocus & Primrose replaced manual call sampling with Hear — full coverage, faster QA, and coaching built on every conversation instead of a lucky few.
Conversation coverage
QA time reduction
Coaching efficiency
Why now
Conversations now outpace any team or dashboard — more channels, more messaging, and now AI agents holding conversations of their own. Today most of them go unheard. The only thing that scales with AI is AI: Hear understands, decides, and acts on every conversation — human or machine as fast as you create them.
What your team gets
Every conversation,
working for you.
Every conversation,
working for you.
Every conversation,
working for you.
The work your team samples today — done on every conversation, automatically.
Score every call, not a sample
Score every call, not a sample
Score every call, not a sample
Your scorecard, applied to 100% of conversations — with the evidence behind every score.
Catch compliance risk early
Catch compliance risk early
Catch compliance risk early
Disclosures, scripts, and regulatory language monitored on every interaction, flagged in real time.
Coach on real moments
Coach on real moments
Coach on real moments
Hear pulls the coachable conversations and preps the session — your managers just coach.
Act in the tools you already use
Act in the tools you already use
Act in the tools you already use
Summaries, scores, and next steps flow into your CRM and ticketing systems automatically.
Frequently Asked Questions
Find quick answers to the questions buyers ask us most