Changelog

What's New in Hear

Product updates, improvements, and new features — shipped and documented.

v2.50.0Aug 31, 2026
New feature

Review calls faster with synchronized transcripts

Hear now highlights transcript text in real-time as you listen to call recordings. This makes it easier to follow the conversation and quickly find the most important moments.

Improvements8
  • —Enhance audio clarity during playback with the new Audio Boost feature.
  • —Automate your workflow by scheduling recurring tasks.
  • —Review and approve signal suggestions directly from the signals page.
  • —Receive a daily summarized digest of signal events for a quick overview of activity.
  • —Ensure data privacy with stricter role-based access for calls and reports.
  • —Receive suggestions for report updates via email for better review before changes.
  • —Simplify billing with automated monthly invoice generation.
  • —Navigate the data page more easily with clearer date range indicators.
Fixes10
  • —Improved chat reliability when searching for specific tickets or information.
  • —Fixed missing agent names and scores in reports and evaluations.
  • —Corrected inaccuracies in call durations and report trend data.
  • —Addressed security vulnerabilities regarding user permissions and unauthorized access.
  • —Fixed SSO synchronization errors that prevented project access.
  • —Resolved issues causing data scraping timeouts and connection errors.
  • —Fixed an issue where the reflection agent would describe a plan instead of executing it.
  • —Reduced delays when applying filters on the data page.
  • —Fixed right-to-left text alignment in data tables.
  • —Resolved a bug causing duplicate file uploads.
v2.49.0Aug 24, 2026
New feature

Automate recurring agent tasks through chat

You can now schedule and manage recurring agent tasks directly within the Hear dashboard chat. This helps your team stay on top of routine operations and ensures consistent follow-ups happen automatically.

Improvements3
  • —Share text feedback on alerts to improve classification and accuracy
  • —Access alert feedback data within reports and filters for better oversight
  • —Organize call history by automatically merging calls with the same offer ID
Fixes10
  • —Resolved login failures and slow performance during page redirects
  • —Fixed an issue where manually invited users were stuck with incorrect billing statuses
  • —Corrected mangled Hebrew text in transcripts
  • —Fixed a bug where the team column appeared empty in the dashboard
  • —Ensured speakers load correctly in conversation key events
  • —Improved the clarity of alert explanations in the call explorer
  • —Resolved issues with data exports, workflow filters, and report values
  • —Fixed data table column widths resetting during scrolling
  • —Added automatic retries for data tables that fail to load
  • —Removed draft warnings from Help Center pages
v2.48.0Aug 17, 2026
New feature

Improve alert accuracy with detailed feedback

You can now provide specific text feedback on alerts and classify them as confirmed or modified in a dedicated section. This helps Hear learn from your expertise to ensure future alerts are more relevant and precise.

Improvements10
  • —Connect external tools easily with the new webhook integration page
  • —Customize your data exports by excluding standard system fields
  • —Visualize performance trends in weekly scorecard emails with new line charts
  • —Find information faster with improved search performance and autocomplete on the data page
  • —Manage signal values more efficiently using a new tag-based input
  • —Access help center articles in all supported platform languages
  • —Experience more consistent filtering across the workflow and data explore pages
  • —Enjoy a refreshed and more clear layout for organization invitation emails
  • —View dynamic columns directly within the main data explore page
  • —Improved transcription accuracy for better data quality
Fixes10
  • —Resolved issues where metadata fields were not displaying correctly
  • —Fixed a bug that prevented newly created teams from appearing in project settings
  • —Ensured PII redaction exclusions are correctly applied to selected items
  • —Corrected a redirect loop when navigating between chat and data tables
  • —Fixed an issue where refreshing user analytics could cause data to disappear
  • —Improved the reliability of daily alert processing and notifications
  • —Restored missing labels and fields in user analytics and data columns
  • —Fixed styling issues for weekly reports in Gmail to ensure they are easy to read
  • —Optimized report caching to prevent unnecessary re-runs
  • —Ensured report queries accurately reflect data without inventing results
v2.47.0Aug 10, 2026
New feature

Download and share your call recordings

You can now download call recordings directly or create accessible links to share them with your team. This makes it easier to review specific conversations and collaborate on feedback outside of the platform.

Improvements6
  • —Faster call processing to provide insights closer to real-time
  • —Enhanced system reliability with automated recovery for stuck files
  • —Improved security alerts with clearer reasoning and better account identification
  • —More consistent date formatting across the entire platform
  • —Added activity tracking for file deletions to improve platform auditability
  • —Streamlined workflow settings for easier account management
Fixes10
  • —Resolved an issue where Firefox users were stuck in a login redirect loop
  • —Fixed a discrepancy where report tables showed fewer calls than KPI cards
  • —Ensured call durations are correctly displayed for all processed calls
  • —Corrected the audio length filter on the data page to show accurate results
  • —Fixed a bug where regenerating report templates would show stale or empty data
  • —Resolved login and password reset link issues for specific tenant domains
  • —Fixed broken icons and alignment in exported emails
  • —Corrected an issue where hourly reports were only running once per day
  • —Improved data loading to ensure all calls are visible on the data page
  • —Resolved an issue where the chat could provide inconsistent answers
v2.46.0Aug 3, 2026
New feature

Visualize conversation trends with flow views

The topics section now includes a flow view to help you better understand how conversations evolve over time. This makes it easier to identify patterns and pinpoint exactly where customers are experiencing friction.

Improvements7
  • —Added the ability to connect alerts to external workflows.
  • —Added direct call links to the tasks tab for faster review.
  • —Increased character limits for alert feedback to allow for more detailed input.
  • —Improved precision when reporting false negatives with new timestamp selection.
  • —Enhanced clarity for task approval requests to provide better context.
  • —Streamlined organization and project settings for easier navigation.
  • —Expanded help center and documentation to support your team.
Fixes10
  • —Resolved issues where links in HTML reports appeared as plain text or were incorrectly flagged.
  • —Fixed discrepancies between original recordings and those stored in Hear.
  • —Corrected processing delays and missing summaries for imported call files.
  • —Restored the edit menu for signals when using the Firefox browser.
  • —Fixed missing validation buttons and delete icons on the alerts page.
  • —Improved page navigation speed on heavy data views.
  • —Resolved issues with excluding specific signal items from exports.
  • —Fixed broken images and icons in registration and welcome emails.
  • —Corrected data discrepancies in agent performance and evaluation views.
  • —Resolved login and synchronization errors for SSO users.
v2.45.0Jul 27, 2026
New feature

Manage customer workflows faster with bulk assignments

You can now assign workflows to multiple customers simultaneously from the Customers tab. This streamlines your operations and ensures your team can process large volumes of customer data efficiently.

Improvements6
  • —Send structured feedback forms during agent evaluations
  • —Access real benchmark metrics for agent operations
  • —Get clearer insights with plain-language recommendations in benchmark reports
  • —Enjoy a more intuitive experience with the updated Hear main site
  • —View dates in a standard day/month/year format across the platform
  • —Read more descriptive event summaries for agents
Fixes9
  • —Resolved issues with agent evaluation scores and filter persistence
  • —Fixed login failures and sync issues for SSO and SAML users
  • —Ensured consistent weighted average scoring across all agent evaluation views
  • —Improved the reliability of PII redaction when removing full names
  • —Fixed navigation and scrolling issues in the project selector and metadata fields
  • —Corrected broken links and mangled URLs in HTML reports
  • —Restored missing text in alert information violation summaries
  • —Fixed various filtering bugs, including search ID matching and disappearing options
  • —Resolved an issue where feedback tasks were not visible to all team representatives
v2.43.0Jul 19, 2026
New feature

Reports you can trust, grounded in real data

Reports now build on the agents and data actually in your project, with safeguards against fabricated values and self-repairing links. We also added directory sync, an in-product help center, and opened the Platform integration to everyone.

Improvements6
  • —Reports now build on the real agents in your project and block fabricated agent names, codes, and counts.
  • —Agent and call links in reports now render correctly, repair themselves when mangled, and no longer point to invented items.
  • —Provision and sync users automatically from Azure AD with SCIM directory sync.
  • —Find answers without leaving the platform using the new in-product help center and documentation.
  • —The Platform MCP integration is now available to all customers.
  • —AI Tasks approval requests now include plain-language operation summaries and clearer approval-decision labels.
Fixes4
  • —Fixed AI Tasks approval cards that hid proposed values or dates, an 'Awaiting Approval' count capped at 20, and the 'Review & Approve' button in approval emails.
  • —Workflow status now updates after you assign calls, transferred calls stay linked to their task, and 'Assign Ticket' no longer opens a 'Create New Task' dialog.
  • —Fixed an app-wide date off-by-one and wrong call times in the data page, and sped up the Data Explore chat input.
  • —Also fixed report links that showed no data, reports displaying 'undefined', PII item selection in settings, non-Latin text being stripped from AI responses, and an empty Agent Evaluation screen with mismatched scores and filters that did not persist.
v2.42.0Jul 12, 2026
New feature

Export calls to PDF and chat across all projects

You can now export a call to PDF from Call Explore, save your data table views, and ask questions across every project you have access to with organization-mode chat. Scheduled reports and approval transparency also improved.

Improvements6
  • —Export a call to PDF from the Call Explore page, with downloads delivered directly in your browser.
  • —Save your Data Explore column layouts as reusable presets, and filter on more columns.
  • —Ask questions across every project you can access with organization-mode chat; sessions now follow your project's language and show in-call timestamps as mm:ss.
  • —Turn on scheduled reports and configure a weekly monitoring feedback digest per project.
  • —Approval requests now show the reason behind each action the AI proposes.
  • —Assign user roles automatically from your Azure AD group membership.
Fixes4
  • —Fixed unexpected redirects to Chat when refreshing or quickly switching pages.
  • —Resolved agents failing with an 'Invalid File Provided' error, broken report email links, users stuck as pending when added to a project, and a sign-in issue.
  • —In Data Explore, restored the missing 'Key Events' section for some calls, fixed filters opening behind the page, enabled filtering by agent name, and improved agent autocomplete with free-text values.
  • —Fixed an off-by-one day in the date range picker, incorrect dates in table exports, unreadable text in a report, and report agent counts that could be fabricated.
v2.41.0Jul 5, 2026
New feature

Faster bulk actions and a new Client ID filter

Working with large sets of calls in the data table is smoother this week, with select-all and a new Client ID filter, alongside fixes to bulk assignment, call importing, and signals.

Improvements3
  • —Select all visible rows in the data table to act on a full page of calls at once.
  • —Filter calls by a 'Contains' match on Client ID.
  • —Approval requests and their event summaries are now clearer, with links to the related context.
Fixes4
  • —Bulk assign, unassign, and status changes now work for more than 10 selected rows, the 'Assigned To' column refreshes immediately, and clicking a call link no longer toggles the row checkbox.
  • —Restored call importing for a project where new calls had stopped arriving.
  • —Fixed a 'Not Authorized' error when updating a signal, a 'Failed to run revision' error when running a signal from the Data page, and call status now moves to 'Pending Review' after assignment.
  • —Fixed the Export/Print PDF button on reports, a 'To' date that could not be selected in the date range picker, and broken timestamps in Data Explore.
v2.40.0Jun 28, 2026
New feature

Queue chat messages and analyze text conversations

You can now send several chat messages without waiting, analyze text conversations alongside calls, and give team leaders more control over alerts and workflows. Transcript exports add agent and client speaker labels, and many settings and permissions issues were fixed.

Improvements6
  • —Send multiple chat messages without waiting for the AI to finish responding.
  • —Analyze text conversations, not just voice calls.
  • —Add agent and client speaker labels to transcript exports.
  • —Assign alerts to a team leader's workflow and send alert notifications to team leads and additional email recipients.
  • —Filter with new contains / not-contains operators, and create custom workflow resolution options.
  • —Trends now match the Hear.ai theme and email managers automatically when enabled.
Fixes4
  • —Fixed an off-by-one day in the data table's date filter.
  • —The alert 'why triggered' explanation now shows the actual detected text.
  • —Fixed adding a user and creating a team failing silently in settings, and organization projects not appearing for admins.
  • —Permission errors on the Data page now show a clear message instead of a generic server error, and chat answers are more coherent.
v2.39.0Jun 21, 2026
New feature

Column-first filtering, API tokens, transcript speakers

The Data page gains column-first filtering with inline editing and saved column and filter presets, you can create project-scoped API tokens, and exported transcripts now include speaker labels. We also renamed Automations to Loops and fixed recurring password-reset emails.

Improvements6
  • —Filter the Data page column-first, with inline editing and saved column and filter presets.
  • —Create project-scoped API tokens and see which project each token belongs to.
  • —Exported transcripts now include speaker (diarization) labels.
  • —Print or export reports to PDF directly from your browser.
  • —Ask about your signals from within a file or call chat.
  • —Automations are now called Loops, and the Usage screen adds a totals row and data download.
Fixes4
  • —Fixed password-reset emails that were not being sent.
  • —Improved transcription accuracy and fixed transcript/call-length mismatches.
  • —Fixed metadata tags disappearing after a page loaded, and Agent Evaluation showing calls that should be excluded.
  • —Fixed a sign-in error and a missing alert graph, and corrected a monitor alert's triggered reason.
v2.38.0Jun 14, 2026
New feature

Redact card numbers and real-time task alerts

You can now automatically hide credit-card numbers in transcriptions, get real-time notifications for AI Tasks, and add action items to workflow tickets. Reports, Agent Evaluation, and data exports also saw fixes.

Improvements5
  • —Automatically hide credit-card numbers in call transcriptions for stronger PII protection.
  • —AI Tasks now send real-time notifications, so approvals and updates appear instantly.
  • —Add action items to workflow tickets.
  • —Restrict system emails (reports, alerts, and monitoring) to your organization's approved domains.
  • —Agent Evaluation now shows N/A for unevaluated fields instead of leaving them blank.
Fixes4
  • —Fixed data exports that ignored the active filters and returned every row.
  • —Fixed adding an admin to another project incorrectly making them an agent there.
  • —Agent Evaluation now applies your filters consistently across its calls and scores.
  • —Fixed alert-chart display on smaller screens and improved monitoring-alert edit validation.
v2.37.0Jun 7, 2026
New feature

Compliance module, smarter alerts, richer exports

Early work on the new Compliance module lands, alerts can now open and assign workflow tickets, and you get more control over exports and the Explore page. This week also brought a wide set of chat, report, and Agent Evaluation fixes.

Improvements6
  • —The new Compliance module begins rolling out, building an agents-by-signal matrix from your active signals.
  • —Assign a workflow ticket directly from an alert, and attach one or more images to a workflow ticket.
  • —Start a chat prefilled with an alert's details straight from alert feedback.
  • —Filter calls by alerts using OR logic in addition to AND.
  • —Export metadata columns from a project's export settings, in the order you choose.
  • —Customize the headline parameters shown on the Explore page.
Fixes4
  • —Fixed chat links that didn't open and chat auto-scroll that jumped while you were reading earlier messages.
  • —Fixed reports showing incorrect Agent Name values and occasional empty reports.
  • —Agent Evaluation no longer lists inactive agents, and its graph now respects your search and filters.
  • —Fixed the Customers tab filter by customer number, restored Knowledge content formatting, and alerts now display in your project's language.
v2.36.0May 31, 2026
New feature

Compliance module, filters, Active Directory login

A new Compliance module brings a dedicated home view with critical alerts by agent, filtering becomes more powerful with AND/OR logic and metadata filters, and you can now sign in with Active Directory. Agent Evaluation, scheduled reports, and a new Agent Performance Overview dashboard also see improvements.

Improvements6
  • —A new Compliance module provides a dedicated home view, including critical alerts by agent.
  • —Agent Evaluation now supports different evaluation sets within a project based on call conditions, a multi-signal selector on the Explore page, and an evaluation selector in the page header.
  • —Filtering is more powerful: combine conditions with AND/OR, match multiple values at once, filter calls by duration, and use metadata filters, including custom values, across the Data page and Data Explore.
  • —You can now sign in with Active Directory.
  • —You can now set the delivery time for scheduled reports.
  • —A new Agent Performance Overview dashboard summarizes how your agents are performing.
Fixes4
  • —Fixed Agent Evaluation issues: data not loading, a missing graph, a stuck loading skeleton, activation problems, and evaluation weight changes not affecting the average.
  • —Fixed the Agent Name filter, a Team Language filter showing wrong values, Lead ID and User ID filters returning no results, and alert icons appearing under the 'No Alerts' filter.
  • —Fixed a server error on the Data Explore page, adding call metrics that pulled in all metadata fields automatically, and improved the Call Metrics view.
  • —Fixed chat links that were not clickable, made chat answers more reliable using verified call IDs, fixed alert emails that ignored added fields, and improved transcription accuracy for calls.
v2.35.0May 24, 2026
New feature

Bigger uploads, multi-revision eval, smarter signals

You can now upload larger call files, Agent Evaluation supports multiple revisions per project, and signals can route based on your knowledge documents. Chat adds @document mentions, and we fixed reporting, Explore, and sign-in issues.

Improvements5
  • —You can now upload larger call files, up to 35 MB with chunked upload, and upload GSM audio files from the manual upload screen.
  • —Agent Evaluation now supports multiple evaluation revisions per project, with a filter added to the Agent Evaluation page.
  • —Signals can route based on your knowledge documents and run conditionally, and the conditional-signals field picker now lets you search by key.
  • —Chat now supports @document mentions, and the mentions editor lets you click to replace metadata fields.
  • —When the platform is briefly unavailable, you now see a clear 'we're working on it' message instead of a generic error.
Fixes4
  • —Fixed reports that loaded slowly, a report table cut off so it could not be read, and a report configuration display issue.
  • —Fixed missing speaker labels on call audio, a floating player covering the comment box, timeline overflow on transcript-only files, and some alerts missing their translation.
  • —Fixed filters that broke on the Data page, missing metadata and signal parameters on the alert edit page, and single-call uploads that failed for certain files, with a clearer message when a file is too large.
  • —Fixed password reset from the platform, a User Analytics login issue, project access that stayed visible after removal, and restored missing interface text.
v2.34.0May 17, 2026
New feature

Smarter chat, agent-eval upgrades, cleaner pages

Chat gains slash commands and can now reference your knowledge documents, Agent Evaluation adds automatic categories and report scheduling, and the signal and report pages are cleaner. We also fixed a number of reporting, chat, and Data page issues.

Improvements6
  • —Chat now supports slash commands and can answer questions that reference your existing knowledge documents.
  • —Agent Evaluation adds automatic categories, selection by revision, a 'show by agent name' export, a scheduler for sending evaluation reports, and lets admins configure workflow agent-evaluation tickets.
  • —You can now filter by Done (Close Reason) status tags.
  • —The Customers tab adds global search, and the customer drawer now includes Actions like the Explore view.
  • —Sign-in now follows your project's language, and login emails for new users are translated.
  • —Signal and report pages are cleaner: the context and trend columns are removed, columns, actions, and tooltips are reordered, and empty screens now show your filters instead of a blank table.
Fixes4
  • —Fixed reporting issues: recipient email addresses cut off, an unclear calls table, a report that did not skip as scheduled, mismatched data between reports and the alert and data pages, and a history drawer overlapping charts.
  • —Fixed Agent Evaluation not working with the associated revision, missing from the Explore page, and a scrolling problem.
  • —Fixed chat wrongly returning 'no matches found' for names that appear in call transcripts, and comments that could not be added to calls.
  • —Fixed a missing Agent Name filter on the Data page, assorted Data page display bugs, a broken date picker on the Usage page, and scrolling problems in Explore.
v2.33.0May 10, 2026
New feature

Richer exports, call-duration filters, faster playback

This release expands what you can include in exports from Call Explore and Data Explore, adds finer call-duration filtering, and speeds up call-recording playback. It also introduces a platform overview dashboard, alongside reporting, chat, and agent-evaluation fixes.

Improvements6
  • —Exports from Call Explore and Data Explore can now include the monitoring officer, a direct link to the call, alert names, and transcript snippets with timestamps, plus notes added to the call timeline.
  • —You can now filter calls by duration in minutes and with precise HH:MM:SS input, including filtering out very short calls.
  • —Signals can now run based on metadata conditions, you can define the order signals run in, and conditional execution is available to all users.
  • —Active and inactive agents are now reflected consistently across the app, including the User Analytics tab.
  • —A new platform overview dashboard gives you 24-hour KPIs at a glance.
  • —Call recordings load and start playing faster.
Fixes4
  • —Fixed several reporting issues: reports that ignored skipped or chosen days, report links that would not open, reports that arrived by email but did not appear in the platform, and reports showing unreadable content.
  • —Fixed chat answers that mixed languages or could not find an agent by name, resolved a chat page that could get stuck reloading, and improved daily brief loading and refresh.
  • —Fixed problems activating agent-evaluation signals, a false error message when saving and activating evaluations, and missing agents in the teams section.
  • —Fixed the unassigned filter, a wrong record count on workflow filters, and missing columns, incomplete transcriptions, and missing violation transcripts in exports.
v2.32.0May 3, 2026
New feature

Customize Call Explore and a refreshed look

You can now reorder and hide sections in Call Explore, see the total duration of selected calls, and add call links and violation names to your exports. Duplicating a project now carries over its Knowledge documents and metadata.

Improvements6
  • —Customize Call Explore by reordering sections and hiding the ones you do not need.
  • —See the total duration of selected calls on the Data page, and include a call link and a single field listing all violation names in your exports.
  • —Duplicating a project now carries over its Knowledge documents and metadata.
  • —Schedule Agent Evaluation feedback forms to be sent automatically.
  • —Actions now keep the full history of close reasons instead of overwriting previous values.
  • —Refreshed the app appearance with updated colors, headers, and buttons in both light and dark mode.
Fixes4
  • —Conditional signals now run on calls as expected.
  • —Filters fixed: the Call Date filter and the Any alert filter now work correctly.
  • —The Data page now shows agent names instead of agent codes.
  • —More fixes: the monitor-alert item now appears in the Data Explore custom layout, and mixed English and original language in Call Explore excerpts is corrected.
v2.31.0Apr 26, 2026
New feature

Bulk call actions and clearer transcripts

You can now unassign multiple calls at once from the Data page and search within the project selector. Transcriptions now label agent and customer turns, and you can set default filters for the Customers, Alerts, and Agent Evaluation pages.

Improvements6
  • —Unassign multiple calls at once from the Data page.
  • —Search within the project selector to find a project quickly.
  • —Transcriptions now label agent and customer turns, alongside a redesigned transcription section.
  • —Set default filters for the Customers, Alerts, and Agent Evaluation pages.
  • —Manage active and inactive agents from Settings, and hide Agent Evaluation from specific users.
  • —Signals now offer an option to include the transcript, validate keys, and reliably save the selected model.
Fixes4
  • —Transcription accuracy: transcripts no longer include content that was not in the audio, and duplicate transcription sections are fixed.
  • —Agent Evaluation no longer counts deleted calls and no longer shows duplicate rows for the same agent.
  • —Fixed garbled values in CSV exports opened on Windows.
  • —More fixes: changing a signal parameter type now works, the signup screen renders in dark mode, the language switcher applies on click, Data Explore no longer errors on a missing session, Reports scrolling is restored, and HTML reports render for non-admin users.
v2.30.0Apr 19, 2026
New feature

New Workflow Analytics page and richer exports

A new Workflow Analytics page brings KPIs, velocity, and status breakdowns together in one place. Exports can now include missed alerts (false negatives), and you can submit a support ticket directly from the sidebar.

Improvements6
  • —New Workflow Analytics page with KPIs, velocity, a status breakdown, and a user table.
  • —The Explore page adds inline feedback, transcript viewing, export, metadata, and audio file upload.
  • —Call data exports can now include missed alerts (false negatives) in CSV and JSON.
  • —Submit a support ticket directly from the sidebar.
  • —Agent Evaluation reports now run in the background with notifications, a settings toggle, and no email sent when there is no data.
  • —More control: redefine the prompts behind Customer tab summaries, and upload files containing PII in Knowledge.
Fixes4
  • —Anonymization fixes: sensitive data and card details that were not being removed are now anonymized.
  • —Filters fixed across the app: the Customers tab, the Teams filter, deleted teams no longer saved, and a missing Call Date filter restored.
  • —Data page fixes: row numbers no longer load in reverse, scrolling shows the correct rows, and the Customers page shows a proper no-results message.
  • —Fixed crashes on the Org settings and Knowledge pages, restored the sidebar language selector, and fixed Agent Evaluation views that did not show full data.
v2.29.0Apr 12, 2026
New feature

Conditional signals, saved filters, on-demand reports

Signals can now run conditionally, including based on your knowledge documents. You can also save filters on the Data table, run a report once without scheduling it, and set how many users a company can invite.

Improvements6
  • —Send an Agent Evaluation report on demand, in addition to scheduling it as a PDF export.
  • —Create conditional signals, including signals that depend on your knowledge documents.
  • —Save filters on the Data table so you can reapply them later.
  • —Run a report once, on demand, without setting up a repeating schedule.
  • —Set how many users a company can invite, defaulting to 25 and adjustable per organization.
  • —The Anonymizer is now enabled by default in project settings.
Fixes4
  • —Agent Evaluation: fixed the blank page when viewing by agent name, descriptions now appear in English, and long tooltips are readable.
  • —Running a report no longer signs you out to the login page.
  • —Call sessions on the Explore page now save automatically.
  • —More fixes: the Reports page layout, the auto email suggestion when adding org users, the page no longer jumps when adding a user, and no redirect loop when switching tenants.
v2.28.0Apr 5, 2026
New feature

Schedule Agent Evaluation reports and export to PDF

You can now schedule Agent Evaluation reports and export them to PDF, and choose which day of the week a report runs for. You can also export a chat session to PDF, now supported across all project languages.

Improvements6
  • —Schedule Agent Evaluation reports and receive them as a PDF export.
  • —Choose which day of the week a scheduled report runs for.
  • —Export a chat session to PDF, now supported across all project languages.
  • —Search for agents from the general search in the Teams section.
  • —The workflow drawer now has clearer empty states, deep links, call links, and an explore button.
  • —See a copy tooltip when a call or alert title is too long to display in full.
Fixes4
  • —Agent Evaluation now lists agents correctly, and reports honor the selected project.
  • —Alerts charts display their data again, and the insights selector no longer goes missing.
  • —Corrected the hours shown in Call Date on the Data page.
  • —More fixes: switching projects keeps you on the current page, the AI Tasks page no longer collapses, duplicate teams are removed from filters, and Explore chat no longer loads old session messages.
v2.27.0Mar 29, 2026
New feature

Org-wide call views and new privacy controls

New this week: an option to view all organization calls, pipeline anonymization controls, running signals from Explore, and a new IT Admin page, plus a wide round of filter, chat, and display fixes.

Improvements6
  • —View every call across your organization with a new show-all-organization-calls option (behind a feature flag).
  • —Pipeline privacy controls: choose to anonymize calls after processing rather than before, with a new anonymize-after-processing option.
  • —Run a signal directly from the Data Explore page, alongside a refreshed signal edit page.
  • —Monitoring updates: assign an alert's ticket to a teammate, copy an alert ID from the monitor table, and see per-monitor detected and false-positive columns in the table and exports.
  • —Scheduled reports let you pick specific days for weekly and monthly runs (and run-on-days for daily), and Agent Evaluation can be filtered by metric scores.
  • —New admin and analytics tools: an IT Admin page for SFTP credentials, org user sync, and dry-run preview; your organization ID on the settings page; and date/project filters with Excel export on the User Analytics page.
Fixes4
  • —Filters fixed on the Data page: processing-status, contains, and agent-search filters return correct results, filter-by-query finds the right field, and reset-to-defaults no longer overwrites your settings.
  • —Agent Evaluation, signals, reports, and alerts display: Agent Evaluation loads data again, signals are clickable, Run Signal works, report overview renders in dark mode, the edit alert page is cleaned up, and dropdowns no longer hide behind other elements.
  • —Chat and exports: your question appears immediately after sending, the New Session button re-enables, a deleted-question issue is resolved, chat loads faster with prefetching, and exports keep columns even when the first row lacks metadata.
  • —Right-to-left and visual polish: fixed RTL alignment in workflow modals and the Signals page, agent codes no longer disappear after saving, and tidied table padding, loading skeletons, notification mark-as-read, IT-admin contrast, and the Knowledge UI.
v2.26.0Mar 22, 2026
New feature

Redesigned reports and more powerful alerts

A large release: monitor alerts can now trigger Slack, webhooks, and tasks; Reports, Chat, and the Customer and Agent Evaluation views were redesigned; and there are many new ways to filter and find calls.

Improvements6
  • —Monitor alerts are more powerful: build them with expression rules, deliver to Slack or a webhook, auto-create a task when one fires, include call metadata in alert emails, and move not-helpful alerts to rejected.
  • —Reports get a new card view (with deletion protection for scheduled reports) and refreshed creation and edit pages.
  • —Explore and Agent Evaluation refresh: a new Agent Evaluation screen, expandable alert cards with consolidated timestamps, and redesigned Customer and Conversion sections.
  • —More ways to filter and find calls: filter by false-positive or any alerts, click a column header to filter, save per-page default filters with one-click reset, add a Team column, and search transcripts and text fields.
  • —Chat improvements: a redesigned input, a reworked sidebar with chat history and a date picker, and the ability to reference your existing knowledge documents.
  • —Workflows, AI Tasks, and account settings: file-optional standalone tasks with a kanban board, workflow notification preferences and close-reason prompts, deep links and a pending badge for AI Tasks, project-timezone dates across the app, organization email send quotas with a warning banner, and new DOCX and GSM file support.
Fixes4
  • —Exports work again: the Data page export and Excel download are fixed, and signal CSV export is more reliable.
  • —Permissions and data access: agent-role users now see only their own calls, duplicate org roles that caused the wrong access are fixed, and removing an org user removes them from all projects.
  • —Reports and Explore reliability: restored the Edit matrix and custom matrix in Explore, fixed report pages that failed to load or 404 on project switch, corrected a report Y-axis issue, and resolved Data Explore crashes.
  • —Broad polish across chat, menus, uploads, and notifications: default call-date sorting, agent-name lookup, metadata staying in project settings, dropdowns and right-click menus rendering on-screen, sidebar scrolling and layout, large-file uploads, audio speaker markers, chat reconnection and navigation, and notification styling.
v2.25.0Mar 15, 2026
New feature

Better Hebrew support and more call filters

This week focused on Hebrew (right-to-left) display, new alert filters for finding calls, and a round of reliability fixes across chat, filters, and monitoring.

Improvements5
  • —Filter calls by whether any alert exists, so you can quickly isolate flagged conversations.
  • —Explore now shows false-positive monitor alerts with a clear deleted indicator, so rejected alerts remain visible for review.
  • —Workflows add an unassigned status to the table and filters.
  • —Improved Hebrew (right-to-left) display across Data Explore, including call metrics and Conversation Key Events.
  • —New data-governance controls: displayed column values are read-only, and file deletion can be restricted.
Fixes4
  • —Data page filters now work correctly, and monitor-alert filters apply together instead of only the last one.
  • —Rejected monitor alerts now save correctly.
  • —Agent Evaluation no longer crashes on its new screen and waits for your filters before loading data.
  • —Reliability and layout fixes: the Explore button in Alerts works again, chat layout and race conditions are resolved, tables scroll, metadata suggestions are restored in project settings, the in-progress label shows while a report runs, and header overlap, sidebar borders, and flashing actions are fixed.
v2.24.0Mar 8, 2026
New feature

Smarter Agent Evaluation and AI-assisted filters

Agent Evaluation gains AI insights and comparative benchmarking, and you can now describe a data filter in plain language. We also refreshed the Explore metrics and reporting workflows.

Improvements6
  • —Agent Evaluation adds AI insights and comparative benchmarking, a redesigned section, and separate evaluation parameters per call type.
  • —Describe a filter in plain language on the Data page and let AI turn it into a query.
  • —On the call Explore page, alerts now show the point in the call where each one occurred.
  • —Data Explore gets a redesigned Call Metrics view and a new Topic Call Summary section.
  • —Scheduled reports bring back the day selector, add like/dislike feedback, and report history is now viewable at every permission level.
  • —Smaller workflow touches: search within the column picker, set a custom file-retention date, and show only active signals.
Fixes4
  • —Corrected the call date showing two hours off and restored missing transcriptions on the Explore page.
  • —Agent Evaluation reliability: fixed an empty section showing no data and a crash on an edge case.
  • —Reports fixes: column widths now hold, user search when sending reports works again, and the report trend indicator is back.
  • —Display fixes across alerts, files, and chat: alert emails save in settings, alert feedback submits without errors, long file names are fully visible with tooltips, dark-mode buttons are readable, tables scroll horizontally, and general chat and UI polish.
v2.23.0Mar 1, 2026
New feature

Scoped tags, Portuguese, and more report controls

You can now organize work with a scoped tagging system, use the platform in Portuguese, and let managers browse report history. Report creation supports a 360-day lookback, Chat adds a slash-command menu, and you can search customers by agent name.

Improvements6
  • —Organize your work with a new scoped tagging system.
  • —Portuguese is now available as a platform language.
  • —Managers can now browse report history, and report creation supports looking back up to 360 days.
  • —Set a minimum call duration when running signals.
  • —Search the Customers tab by agent name.
  • —Chat adds a slash-command menu, and AI-suggestion approval cards now support multiple operations.
Fixes4
  • —Fixed running signals, including an incorrect file count shown in the tooltip, and odd scrolling in the signals dropdown.
  • —Fixed daily report generation, reports that would not run, and report links that opened an error.
  • —Fixed Customers page data loading, record counts, and filter persistence, stopped repeated data fetches, and resolved a Data page that could load indefinitely or link to the wrong filter.
  • —Fixed the New Session button on the Data Explore page, automatic session naming, the Focus button on the Alerts page (now opening Explore), the permission matrix, and sign-in errors.
v2.22.0Feb 22, 2026
New feature

AI Suggestions plus shareable agent evaluations

AI Suggestions is now available, with a built-in approval step. You can also share and export agent evaluation reports and open a report at its own standalone URL.

Improvements4
  • —AI Suggestions is now available, including support for user tickets and an approval step.
  • —Share and export the agent evaluation report.
  • —Open a report at its own standalone view URL.
  • —The in-app assistant can now use your Knowledge files when helping create signals.
Fixes3
  • —Fixed report activation, running system signals, and missing customer summaries.
  • —Fixed agent-evaluation behavior for empty results and unselected dates, and ensured agent-code filters apply after a redirect.
  • —Fixed the media player's duration bar, malformed markdown, and link rendering in chat messages.
v2.21.0Feb 15, 2026
New feature

Copy signals into new projects, upload GSM audio

When you create a new project, you can now copy signals from your organization in addition to a bundle, and you can upload calls in GSM audio format. Chat gains AI suggestion cards and the team list is now searchable.

Improvements6
  • —When creating a new project, choose to copy signals from your organization alongside a bundle.
  • —Upload calls in GSM audio format.
  • —AI suggestion cards now appear in Chat.
  • —Added a search box to the team section.
  • —Improved report title formatting and supported more title formats.
  • —The minimum duration filter on the Explore page now supports 0.
Fixes4
  • —Fixed password-reset emails and their redirect links, added a clear message when a password is incorrect, and resolved sign-in problems for some SSO and environment-specific users.
  • —Fixed old chats not loading, general chat errors, right-to-left alignment and extra spacing in Hebrew dashboard replies, unclickable links, and markdown table width.
  • —Restored the ability to add columns, along with missing values and details on the Data and Explore pages (including the agent-evaluation signal), fixed horizontal scrolling, and recovered missing history sessions.
  • —Fixed a crash when restoring a previous signal version, a duplicated dashboard trend error, report HTML redirects, an error opening a newly added project link, and agent-evaluation layout and revision-selection issues.
v2.20.0Feb 8, 2026
New feature

Export from Call Explore, plus view and sort options

You can now export call details from the Call Explore page, switch reports between HTML and Markdown views, and sort lists by workflow fields. Admins can also view every project in their organization.

Improvements6
  • —Export call details directly from the Call / Explore view.
  • —Switch reports between an HTML view and a Markdown view with a new toggle.
  • —Admins can now view all of the projects in their organization.
  • —Sort lists by workflow fields.
  • —Turn off an individual alert without deleting it.
  • —The Customers page loads faster.
Fixes4
  • —Fixed call history display issues and an audio player that reset unexpectedly on the Explore page.
  • —Cleaned up the Settings page: deleted parameters no longer show as cubes, profile photos load correctly, admin settings are hidden from agents, and other settings errors are resolved.
  • —Fixed report titles in right-to-left and left-to-right layouts, restored category labels on grouped bar charts, and resolved a chart error in some reports.
  • —Fixed an alerts export regression and restored notifications when a CSV export is ready.
v2.19.0Feb 1, 2026
New feature

Filter by team, new trends & infographic in Reports

You can now filter data by team, explore a new Infographic page with read-only trends inside Reports, and select multiple files to explore on the Data page. Signal permissions are simpler, alongside broad reliability fixes across Reports, Data, and Alerts.

Improvements6
  • —You can now filter data by team.
  • —Read-only trends now live inside Reports, alongside a new Infographic page.
  • —Explore Data now supports a new metadata type.
  • —You can once again select and explore multiple files on the Data page, as in the previous version.
  • —Signal permissions are clearer: agents no longer see signals, and managers get view-only access.
  • —A refreshed Reports interface.
Fixes4
  • —Data page reliability: fixed rerenders and reload loops, restored the right-click menu, corrected column titles, stopped a total-count badge loop, and kept dropdowns from appearing behind the table.
  • —Reports: restored missing history versions and titles, kept the creator and last-run time on rollback, and fixed an error when opening a report.
  • —Alerts, notifications, and chat: corrected alert values and display, stopped the notification dot from showing when there are no alerts, and cleared deleted chat messages that lingered.
  • —Filters, metadata, and call history: filters are preserved when clicking Data in the sidebar, a toast now flags invalid filters from a URL, metadata add-column and select-all work, and call history was restored on Explore.
v2.18.0Jan 25, 2026
New feature

More filter control, clearer workflows & notifications

You can now turn off filter persistence, configure workflow ticket-status dropdowns, and see how many files have synced. Notifications, Data Explore, and Agent Evaluation are more reliable.

Improvements6
  • —You can now disable persistent filters when you prefer to start fresh each time.
  • —Workflow ticket status is now a configurable dropdown, and workflow emails link back to the platform correctly.
  • —An improved date picker in filters.
  • —View-only permissions for signals.
  • —You can now see how many files have been synced.
  • —Metadata settings now suggest keys and guard against duplicate configuration.
Fixes4
  • —Notifications: fixed service crashes and errors, missing notifications when exporting Data and Customers to CSV, and a dot that showed when there were no notifications.
  • —Data Explore: fixed timeline issues, a call-link flash, calls not appearing, and a filter that sometimes disappeared.
  • —Agent Evaluation: data no longer disappears while scrolling, and an error no longer blanks part of the page.
  • —Fixed a report link that led to an error, graph columns that could not hold all numbers, missing report titles, Customer page rendering, missing project invitation emails, and an alert classification issue.
v2.17.0Jan 18, 2026
New feature

Filters on Customers, richer metadata, cleaner workflows

The Customers page now supports filters and dynamic columns, filtering gains metadata search and a transcription filter, and workflow emails and controls are clearer.

Improvements6
  • —The Customers page now supports filters and dynamic columns.
  • —New filtering options: search by metadata and a dedicated transcription filter.
  • —Metadata is easier to scan, with show more / show less.
  • —Clearer workflow update emails (readable titles, working links back to the platform) and an improved assignee and mention picker.
  • —Filters now show team names instead of IDs, with date icons and tidier filter chips.
  • —Signals now prevent you from creating a duplicate key that already exists on another signal.
Fixes4
  • —Reports: fixed rollback, the Run Report button, report history, and chart view overflow.
  • —Restored the Customers tab, call history on the Explore page, and filtering data by team.
  • —Chat accuracy: answers now finish, and chat results match the database.
  • —Stability: fixed sign-out errors, notification popup readability in dark mode and its empty state, the loader animation, and assorted render errors.
v2.16.0Jan 11, 2026
New feature

Saved filter presets and report version history

You can now save and reuse filter presets on the Data table, and admins can view previous versions in Report History. The week also brought Data Explore reliability fixes and faster Agent Evaluation.

Improvements3
  • —Save and reuse filter presets on the Data table, so your common views are one click away.
  • —Admins can now view previous versions in Report History.
  • —A cleaner dynamic columns experience.
Fixes4
  • —Data Explore reliability: restored a missing timeline, transcript, and call history, and fixed errors that broke the page.
  • —Fixed crashes that occurred when a table had many columns.
  • —Faster Agent Evaluation, including the See Examples filter.
  • —Smaller fixes: dynamic columns now appear in alert emails, tidier Reports spacing and message box, leftover dots cleared after login, and a team configuration fix.
v2.15.0Jan 4, 2026
New feature

Stability fixes across filters, data, and evaluations

This week focused on stability and polish: fewer crashes, steadier filters and tables, and smoother navigation across the platform.

Fixes4
  • —Fixed crashes when opening the filter picker and when navigating to Agent Evaluation.
  • —The date filter no longer disappears when you apply it, and deleted parameters no longer show up in dynamic columns.
  • —On the Data page you can select and copy cells again, and the table no longer covers the filter and search bar.
  • —Smaller fixes: signal configuration import, CSV email delivery, a loading indicator for timeline segmentation, and assorted UI polish.
All caught up
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